Professional Technical Support Services
Our dedicated support team provides comprehensive technical assistance for your PrestaShop store. From urgent bug fixes to proactive maintenance, we ensure your e-commerce platform operates at peak performance 24/7.
Support Plans
Basic Support
$99/month
- Business hours support (9-5)
- Bug fixes & troubleshooting
- Email support
- Monthly security updates
- Basic performance monitoring
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Professional Support
$199/month
- 24/7 priority support
- Emergency response (2h)
- Phone & chat support
- Weekly security updates
- Advanced monitoring
- Performance optimization
Enterprise Support
$399/month
- Dedicated support manager
- Instant emergency response
- All communication channels
- Daily security monitoring
- Proactive maintenance
- Custom SLA agreements
What's Included
Bug Fixes & Troubleshooting
Quick resolution of technical issues, errors, and functionality problems in your PrestaShop store.
Security Updates
Regular security patches, vulnerability assessments, and protection against threats.
Performance Monitoring
Continuous monitoring of site performance, uptime, and user experience metrics.
Emergency Support
Immediate response to critical issues that affect your store's availability or functionality.